From automation to hyperautomation
With the combination of OMNITRACKER automation and artificial intelligence, hyperautomation of OMNITRACKER processes is achieved!
Hyperautomation encompasses the combination of all advanced technologies for automating business processes. Artificial intelligence (AI) plays a crucial role here, as it opens up a great deal of additional potential by either significantly accelerating or fully automating work steps. This integration of AI into process automation enables workflows to be designed even more efficiently and intelligently, allowing companies to significantly increase their productivity.
You can find everything you need to know about OMNITRACKER AI Platform in a nutshell in our factsheet.
Features of the OMNITRACKER AI Platform
All use cases lead to an increase in the efficiency of your entire service organization
Classify tickets (e.g. type, category ...)
Recognize and link similar tickets
Identify and generate ticket tasks
Formulate solution description
Extract information (text, images & documents)
Summarize requests
Find solutions
Document ticket
Intelligent processes: AI solution successfully integrated into OMNITRACKER
Our AI solution can be fully integrated into all your individual OMNITRACKER applications and processes. This enables seamless AI support that can be used for all relevant OMNITRACKER workflows. Through this integration, users benefit from far-reaching automation of workflows that optimize the entire business process system and make it more efficient. Whether it is the processing of service requests, fault management or other individual business processes, the AI functionalities are available everywhere and help to increase the productivity and effectiveness of processes.
Our AI solution can be operated 100% on-premises!
On-premises
- AI productive platform and training
environment can be operated on
server
- The data never leaves the
own network
- Maximum data sovereignty
Hybrid
- Operation of the production
platform on-premises
- Use of AI model training
infrastructure at OMNINET
Cloud
- Operation in the cloud incl.
Managed Services
- Operation of the AI
infrastructure completely
at OMNINET
Your software solution in just 5 steps.
Send us an individual enquiry according to your needs.Usability of AI in service management
Modern AI systems based on neural networks and “large language models” offer decisive advantages in this context. Language comprehension and automatic document and image processing are core competencies of these technologies. AI can analyze complex text documents, extract relevant information and make precise assignments for process automation. It can also automatically process visual content such as screenshots and gain helpful insights from them.
Furthermore, the use of generative AI (“GenAI”) offers new, diverse application scenarios and problem solutions based on large language models (“LLMs”). In service management processes, task descriptions, solution descriptions, documentation of knowledge articles and fully formulated customer communications can also be generated automatically in order to use time and valuable resources for the essentials: providing a solution for all customer inquiries as quickly as possible.
Targeted use of AI in service organizations therefore enables them to respond to requests more quickly and accurately, document solutions more efficiently and ultimately increase customer satisfaction and employee satisfaction through optimized service processes.
What is the best way to start using artificial intelligence in your company?
We can help you implement your AI processes.
Hyperautomation: why there is no way around this trend
More efficient, faster, more agile: Companies that want to get to the top or stay there must constantly evolve. One aspect of this is hyperautomation - a strategic concept that the US market research giant Gartner ranked as one of the nine most important tech trends in 2021.
Seamless interaction of all-in-one software
ITSM Ticketing System
Process Automation
GRC Solution
Business Intelligence
Learn more about the Business Process Ecosystem OMNITRACKER.
Get to know our basic system, connect external systems via our interfaces and expand the functional range of your software system with our applications.
Do you have questions?
We will gladly answer them. Write us an email or give us a call: +49 (9126) 25 979-0
Explore OMNITRACKER
Get to know our Business Process Ecosystem in our free demo version.
Trainings
Become an OMNITRACKER professional with our modular training program.